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In order to modify your order, you can send us an email at firstname.lastname@example.org. An agent will answer you within 24 hours. We will only be able to cancel the order if it has not already been prepared nor sent.
You can cancel your order as long as it has not been shipped. Due to the banking fees charged by our partners, even for canceled orders, we charge a cancellation fee of 10 to 20% depending on your method of payment. If the order has already been shipped the shipping costs are not refundable, and the amount of the product will be refunded once you have returned it.
Please send us an email before sending back the product.
Our delivery times are 7 to 21 days depending on the products. You can track your current deliveries with the tracking number that will be emailed to you. Do not hesitate to contact us if needed on the form below
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